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Apparently 8 is the number of times a parcel must travel across this country to reach its destination. After al the rigamarole, our parcel did get to us. Apparently the non-helpful person did something helpful, he quit. The file got turned over to his manager and surprise, surprise, she was able to get it righted on her first try. Not only that, but she called me personally to follow up and apologise for the delay. When you want something done, go one step up I guess.